Miller Designs FAQ's

What is the order process?

1. Select the products that you want from our online catalog. Contact Mike Miller if you need help.

2. The prices in our online catalog are suggested "Each Pricing" and do not include embroidery. But in most cases your quantity prices will be LESS than the catalog prices and will include embroidery in one location.

3. Send art work or files to Miller Designs, Inc. for creation of the embroidery file.

4. Place order with Miller Designs, Inc.

5. Give bank card info to Miller Designs, Inc. to confirm order.

6. The garments will be ordered and the embroidery design created.

7. Upon the creation of the digitized embroidery file an actual sew out will be created for your approval and sent to you in .pdf format so that you can see the actual finished sew out of your logo or design.

8. Upon receiving your approval of the design your garments will be placed into production and then shipped to you via UPS ground. Shipments can be expedited.

What is the difference between embroidery and screen printing?

Embroidery is the process of decorating an item by sewing a design onto it in colored thread. The design must be digitized to run on an embroidery machine. Pricing is based on the stitch count, which is determined by the size and complexity of your design. Embroidery is generally more expensive per unit than screen printing but you can order much smaller quantities. Embroidery has more upscale appeal than screen printing, making it the most popular choice for corporate apparel like golf shirts, denim and oxford shirts. You can embroidery on items like 6-panel caps, knit caps, bags, towels and polar fleece that can’t be screen printed. It’s also more economical for small designs with a lot of colors.

Screen printing is the process of decorating an item by printing a design in ink, one color as a time, through a tight mesh screen. Screen printing and silk screening are the same thing. Pricing is based on the number of colors in your design. Printing on dark colored items is more expensive because it requires a white base coat in most cases. The size of the design doesn’t affect the cost, so it’s an economical choice for large designs like you find on t-shirts and jackets. Fine detail and small letters are no problem. Designs with 4 or more colors can get expensive, especially on dark colored garments. You can’t screen print on polar fleece, knit caps, 6 panel caps or most towels. There are setup charges per color and normally a minimum opening order of 36 pieces or more depending on the number of colors in the design.

How do I get my logo on shirts or caps?

First, we need a copy of your artwork. We can work with faxes, printed copy, or with artwork in the form of electronic files such as eps, tif, jpg or bmp. From this we write a computer program of the embroidery design. This process is called "digitizing". This is a program that tells the embroidery machine how to sew out your design. You are then sent a copy of the "sewout" for your approval. Upon approval your garments will be prepared and sent to you. With the design on file, reorders can be handled promptly.

What products are available?

Please check out our online catalog or contact Mike Miller with any specific requests or questions.

You can also view our list of brand names or the types of products we can embroider to your specifications.

What is the cost?

Pricing is a function of the quality and quantity of garments selected and of the size and intricacy of the embroidered design. Please contact Mike Miller for a prompt quote and delivery information.

You can also view our pricing page to get an general idea of the price on a very small sample of our products.

What is your minimum order size?

There is a 24 piece minimum order for embroidered items. The minimum order for caps is 12 pieces.

Is there a setup fee?

There is a one time $40.00 charge to digitize your logo on your first order. This charge will be waived if you order 6 pieces or more.

What method of payment do you accept?

Orders may be paid over the phone using an approved credit card. We accept Visa, Master Card, American Express and Paypal.

Mail-in orders may be paid by credit card, check or money order.

What is your guarantee?

We have a 100% guarantee of satisfaction.

If you are not satisfied with your purchase, you may return it for refund or replacement.